Last Updated November 2017
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WP Engine started back in 2010, and it has since gone through a period of change. Even though there was a period where the company was growing exponentially, the quality left a bit to be desired. However, WP Engine founder Jason Cohen admitted that his service was not up-to-par and has since made some considerable investments into the service…but is it enough to warrant another attempt for most users wanting a WordPress hosting option?
WP Engine has reinvented itself as a reliable server option and is an extremely popular web host. It offers a number of interesting options, and it has a reliable number of financial backers behind it (including the people who are behind WordPress.com – Automattic). It has been around for more than six years, and it has proven itself a reliable option in that time.
Support and Customer Service
In the first few years of WP Engine’s existence, the customer support was excellent. However, around 2013/2014, the company was becoming too big for what it was capable of handling. This led to the aforementioned ‘Mea culpa’ from WP Engine founder Jason Cohen where he admitted that they were not doing enough to offer quality support for all customers.
They have since added many new customer support professionals, and have increased their support staff by 50 percent. While customer service remains a work in progress for WP Engine, they are making strides towards getting much better.
With unlimited data transfer and 10 GB base capacity, WP Engine offers fairly standard options. If you want to run a site in WordPress (and do not intend to go beyond that scope), chances are that WP Engine is going to offer you a number of interesting options that are going to keep you coming back.
Another great feature is the fact that WP Engine has three datacenters (In Japan, the UK, and the US), which means that you are always close to your visitors. This is going to ensure that dynamic content is provided to your visitor at a much faster pace.
Pricing And Value
While WP Engine might seem a bit expensive at first, they are very competitively priced when it comes to the amount of uptime that they are able to offer and some of the additional features. The main difference in the different pricing options is going to be the number of visitors to your site. These can range from 25,000 to millions of visitors each month. Most startups and personal website owners are going to be OK with the "Personal" plan.
The Final Verdict
If you are looking for a WordPress hosting option and you want to make sure that it performs, WP Engine is a great option. It has great hardware and software options, and some of the speed that you get here is state of the art. If you are looking to spend a little more but refuse to compromise on quality, you should check out WP Engine.